Refund Policy
We stand behind every bar we make. If you are not satisfied with your purchase for any reason, we will do our best to make it right.
Last updated: September 22, 2026
30-Day Money-Back Guarantee
If you are unhappy with your order, contact us within 30 days of delivery and we will issue a full refund. No questions asked.
How to Request a Refund
- Email hello@drbancroft.com or use our Contact Us page within 30 days of delivery.
- Include your order number and a brief description of the issue so we can help quickly.
- Approved refunds are sent to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Do I Need to Return the Product?
No. We do not ask you to ship soap back. If you are not happy, you may keep it or pass it along, and we will still refund you.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains the wrong product, contact us as soon as possible at hello@drbancroft.com. We will work with you on a replacement or another appropriate resolution at no cost.
Late or Missing Refunds
If you have not received your refund within 10 business days after it was approved, check with your bank or credit card provider first, since processing times vary. If you still need help, contact us and we will look into it.
Questions?
Contact us at hello@drbancroft.com or through our Contact Us page.